Immexa Connect Support

Who can use this app?
Immexa Connect is only for clients invited by a legal, migration or other professional practice using Immexa. It is not a public immigration service and does not offer public account registration.

How it works

Immexa is the main system used by the professional practice. Immexa Connect is its client-facing portal. The mobile app uses the same secure client account and live matter data as the Immexa Connect web portal at immexa.xqsystems.com.au/connect. Changes made by an authorised client or staff member are synchronised through the main Immexa system.

Track your matterSee the service, current stage, requests and assigned agent supplied by Immexa.

Secure messagesCommunicate with your assigned Immexa agent in the client conversation.

DocumentsUpload requested files and view documents shared through your matter.

Forms and invoicesComplete forms assigned in Immexa and view relevant invoice information.

Signing in

Obtain an Immexa Connect invitation or account from your professional service provider.
Open the app and use the same email address or username and password as the Immexa Connect web portal.
If you forget your password, enter your account email and select Forgot password?

If you have not been invited, or your matter is not visible, contact the professional practice managing your matter. XQ Systems cannot create a professional matter or provide migration or legal advice.

Troubleshooting

Confirm that your internet connection is active.
Check that the same credentials work in the web portal.
Use the email address linked to the client account when requesting a password reset.
For a missing agent, matter, request or document, contact the practice so it can check the record in the main Immexa system.
Do not send sensitive documents by ordinary email unless support directs you to an approved secure channel.

Contact

Technical support: support@xqsystems.com.au
Privacy: Immexa Connect Privacy Policy
Web portal: Open Immexa Connect

For advice, application decisions, matter content or professional service complaints, contact the practice responsible for your matter.